Wild Divine Inner Tube & Particle Editor Support

Dual Drive Pro Support
Neurofeedback Product Support

Having trouble? We're happy to help. Contact us at customersupport@somaticvision.com.

Make sure your problem is not answered here before e-mailing customer service!

I am having difficulties registering Particle Editor / Inner Tube.
1.  In order to register you must have purchased a serial number.  The serial number looks something like "00018-7G4D9ABD0D1J”. 
2.  Open the Somatic Vision Product Registration by going to "Start Menu->Programs->{Your Product}->Register" (or if the trial has ended just press "Yes" to activate when asked to activate).
3.  Enter the serial number in the "Product Serial Number" box.
4.  The product name, computer code and product status will all automatically fill in when you enter a valid serial number.
5.  Click the button "www.somaticvision.com/registration/" to register on line with this computer.  If the computer you are using does not have internet access you will need to write down the computer code and serial number, go to another computer (with internet), and go to "www.somaticvision.com/registration".
6.  Enter your details and press "Unlock Product".  Write down the unlock code you receive.
7.  Enter the unlock code into the "Enter unlock code" section of the Somatic Vision Product Registration and press "Submit Registration ".  Make sure to enter the unlock code into the one computer you want to unlock (if you got the code using another computer’s internet access switch back to the original computer to enter the unlock code).

I'm to trying to upgrade Particle Explorer, Particle Editor or Inner Tube 1.01 to 2 (with the free 1.x to 2 upgrade download) but the upgrader does not find version 1.x and says I must first install version 1 to its original directory.
You must have your version 1 product installed to C:\Program Files\your product. The upgrader currently has difficulty upgrading from the very first release (v 1.01), so if you have not upgraded your product to 1.02 or greater in the past you need to download update_1.bmp (right click -> save target as...) and place it in your product directory (e.g. "C:\Program Files\Particle Explorer\update_1.bmp") for the upgrade to "find" your version 1 product.

Is there anything more to Particle Editor than just the opening screen?
Yes! Go to File->Open... and choose any of the 20+ other included systems to play with. Don't get stuck on the opening screen!

I can't get anything to change, and the numbers at the bottom of the screen are all 0 or not moving.
First make sure you have the finger sensors on with the DOUBLE-LATCHES over your FINGERNAILS.

If you don't see any measurements changing in the measurement bar at the bottom of the screen you either don't have the hardware attached, don't have your finger sensors in, or need to APPLY MOISURIZER TO YOUR FINGERS.

My heart rate variability measurement stays at 0 (the other measurements are changing) so nothing changes in Inner Tube / Particle Editor.
If the skin conductance measurements are changing, but you can't get your heart rate variability to increase from 0 (a common initial problem) relax and start to breathe with a 5 second in breath and a 5 second out breath. Imagine a positive, relaxing situation. Take a moment to close your eyes and try to let go of worries. Let your stress melt into your chair. Try to feel positive emotions such as love and caring.

I get a DirectX error and can't start the software. What can I do?
You must update your video drivers. Go to the manufacturer's web-site, then to the download section. Search for the model number of your video card.

If you are not sure what type of graphics card you have, you can find out by going to the following location: right-click "My Computer" -> left-click "Properties" -> left-click "Device Manager" -> left-click the plus next to "Display Adapters". The named device under display adapters is the manufacturer and model of your graphics card.

This will generally solve the problem. If this doesn't solve your problem you must get a graphics card (not an onboard graphics controller) that meets the specifications for the software that you are using (check the back of the cd case).

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7825 Camino Tranquilo
San Diego CA 92122
858.964.2250
info@somaticvision.com

Disclaimer: Somatic Vision devices are intended for self education, fun and internal exploration, not diagnosis or treatment of any medical conditions. Somatic Vision makes no medical claims regarding improvement of any specific conditions. If you have health concerns please ask your doctor before using these products.