I am having difficulty registering Dual Drive

  1. In order to register you must have purchased a serial number. The serial number looks something like "00018-7G4D9ABD0D1J”.
  2. Open the Somatic Vision Product Registration by going to "Start Menu -> Programs -> {Your Product} -> Register" (or if the trial has ended just press "Yes" to activate when asked to activate).
  3. Enter the serial number in the "Product Serial Number" box.
  4. The product name, computer code and product status will all automatically fill in when you enter a valid serial number.
  5. Click the button "www.somaticvision.com/registration/" to register on line with this computer. If the computer you are using does not have internet access you will need to write down the computer code and serial number, go to another computer (with internet), and go to our registration page at www.somaticvision.com/registration/.
  6. Enter your details and press "Unlock Product". Write down the unlock code you receive.
  7. Enter the unlock code into the "Enter unlock code" section of the Somatic Vision Product Registration and press "Submit Registration ". Make sure to enter the unlock code into the one computer you want to unlock (if you got the code using another computer’s internet access switch back to the original computer to enter the unlock code).

Registration

  1. In order to register you must have purchased Dual Drive and received a serial number. The serial number looks something like "00018-7G4D9ABD0D1J”. A serial number will register Dual Drive up to three times.
  2. Open the Dual Drive program and, when prompted, click “Register”. Follow the on-screen registration steps.
  3. If you do not have an internet connection on the computer you are registering you need to stop during registration once you have your “computer code” (leave the registration window open). Write this computer code down, then on a computer that has an internet connection get your unlock code manually by going to http://www.somaticvision.com/registration/ and entering the computer code you wrote down.

I am getting a "Finger sensors are not connected" message

If you have checked to make sure the sensors are connected to the computer, most likely you either have the finger sensors on upside down (make sure the double latches are over your fingernails) or your hands are too dry (try applying moisturizer on your fingers before using the finger sensors).