Dual Drive Pro Support

Inner Tube & Particle Editor for Wild Divine Support
Neurofeedback Product Support

Having trouble? Question not answered below? We're happy to help. Contact us at customersupport@somaticvision.com.

Make sure your problem is not answered here before e-mailing customer service!

Finger sensors are not connected
Most likely you either have the finger sensors on upside down (make sure the double latches are over your fingernails) or your hands are too dry (try applying moisturizer on your fingers before using the finger sensors).

Heart rate error
If you move your fingers you can create false heart rate measurements (finger movement artifacts). Also if you are cold or have poor circulation the finger sensors may have trouble reading your heart rate. In either case faulty readings appear as the heart rate jumping directly to about twice or half its value (from 50 directly to 100 beats per minute for example).  Try keeping your fingers still, putting on a sweater, or turning on the heat in your home.  You can also warm your hands by relaxing, as relaxation tends to lead to warmer hands through increased blood flow to your hands and feet.

Registration
1.  In order to register you must have purchased Dual Drive and received a serial number.  The serial number looks something like "00018-7G4D9ABD0D1J”.  A serial number will register Dual Drive up to three times.
2.  Open the Dual Drive program and, when prompted, click “Register”.  Follow the on-screen registration steps.
3.  If you do not have an internet connection on the computer you are registering you need to stop during registration once you have your “computer code” (leave the registration window open).  Write this computer code down, then on a computer that has an internet connection get your unlock code manually by going to http://www.somaticvision.com/registration/ and entering the computer code you wrote down.

Dual Drive doesn’t start / There are weird graphical errors
You may need to upgrade your video card drivers.  Download and install the latest drivers from your computer manufacturer (Dell / HP / Sony) or video card manufacturer (ATI / nVidia).

How do I make Dual Drive maximized / full screen?
To maximize Dual Drive click the standard Windows maximize button.

My car got stuck, or fell off the track and can’t get back on track, what do I do?
Press Ctrl-R to reset your car.

Dual Drive is not connecting to the “Somatic Vision Data Socket”.  What is wrong?
Your firewall may be blocking Dual Drive.  No data is being transmitted to the internet, but local internet protocols are used to send data between various parts of the Dual Drive program.  You must configure your firewall to allow “DualDriveEngine” and “SomaticVisionServer”. To configure your firewall to see the tutorial at http://www.somaticvision.com/tutorials/unblockdualdrive.php#fix

I have installed Dual Drive on a computer, but I want to move it to another computer, or reinstall Windows.  Can I do this?
You can install Dual Drive on up to three computers.  If you wish to move your registration, from one computer to another, download the removal / move tool at: http://www.somaplay.com/public/sv_move_tool.exe

Dual Drive is running slowly.  How can I get it to run faster?

  1. Close all other open programs.  Also try restarting your computer.
  2. Having less computer controlled cars (bots) will help the game run faster.  You can lower or remove the bots in the Options menu.
  3. Lowering the resolution of Dual Drive will help it run faster.  You can lower the resolution by opening the Options menu then clicking the “Graphics” tab.  Change the “resolution” to a lower value.  You may then want to either put Dual Drive in “full screen” mode or lower the resolution of your monitor, so that Dual Drive takes up most of the screen at this lower resolution.
    See: http://www.somaticvision.com/tutorials/changing_resolution.php
  4. Dual Drive may run faster in full screen mode (Options Menu -> Graphics -> Full Screen).  Press Alt-Enter to switch back and forth between full screen mode and windowed mode.
  5. If you are using two monitors make sure Dual Drive is running on your primary monitor.
    See: http://www.somaticvision.com/tutorials/switching_monitors.php
  6. Your computer (especially if you are using a laptop), may not have a graphics card capable of accelerating Dual Drive.  Make sure the laptop or desktop you are using has a recent ATI or nVidia graphics card with OpenGL acceleration.  If you are using a desktop you can purchase a new ATI or nVidia card (look for something in the $70-$150 range).  If you are using a laptop you will have to get a new computer to further improve performance.
  7. It is possible that if you have less than 512Mb of RAM upgrading RAM will improve the speed of Dual Drive, but the graphics card and processor speed are much more important.
  8. Certain levels in Dual Drive will run slower, as they are more complex.  You can skip these levels by pressing Ctrl-N after the level loads.

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7825 Camino Tranquilo
San Diego CA 92122
858.964.2250
info@somaticvision.com

Disclaimer: Somatic Vision devices are intended for self education, fun and internal exploration, not diagnosis or treatment of any medical conditions. Somatic Vision makes no medical claims regarding improvement of any specific conditions. If you have health concerns please ask your doctor before using these products.