Make sure your problem is not answered here before e-mailing customer service.
Having trouble using your Somatic Vision software?
We're happy to help just e-mail support@somaticvision.com
Problems and Solutions - Make sure your problem is not answered here before e-mailing customer service.
I am having difficulties registering Particle Editor / Inner Tube. Note: registration was called "activation" in versions prior to 3.0 1. In order to register you must have purchased a serial number. The serial number looks something like "00018-7G4D9ABD0D1J”. A serial number will only register a product on a single computer. If you wish to use multiple computers you must purchase multiple serial numbers.
2. Open the Somatic Vision Product Registration by going to Start Menu->Programs->{Your Product}->Register (or if the trial has ended just press "Yes" to register when asked to register).
3. Enter the serial number in the "Product Serial Number" box.
4. The product name, computer code and product status will all automatically fill in when you enter a valid serial number.
5. Click the button "www.somaticvision.com/registration/" to register on line with this computer. If the computer you are using does not have internet access you will need to write down the computer code and serial number, go to another computer (with internet), and go to "www.somaticvision.com/registration".
6. Enter your details and press "Unlock Product". Write down the unlock code you receive.
7. Enter the unlock code into the "Enter unlock code" section of the Somatic Vision Product Registration and press "Submit Registration". Make sure to enter the unlock code into the one computer you want to unlock (if you got the code using another computer’s internet access switch back to the original computer to enter the unlock code).
I am having difficulties installing or getting started using Particle Editor / Inner Tube. Please view the installation guides & video tutorials in the resources section.
Inner Tube runs slowly on my secondary monitor in a two monitor set up. Complex real-time 3D games are generally required to be run on the monitor set as your "Primary" monitor. If you have a fast enough system (Pentium IV 3 GHz) with a good recent ATI or NVIDIA system it may run well even on the secondary monitor.
The Inner Tube ship disappears when changing levels. This highly uncommon problem indicates that your video card is not DirectX compatible, or you have not installed the correct video drivers. If you do not wish to purchase a new video card and have already attempted to update your video drivers you can disable reflections by doing the following:
1. Open the Inner Tube effects directory (C:\Program Files\Inner Tube\effects\)
2. Rename Reflect0.fx to Reflect0old.fx
3.
Rename Reflect0disabled.fx to Reflect0.fx.
4. Restart Inner Tube
Disclaimer: Somatic Vision devices are intended for self education, fun and internal exploration, not diagnosis or treatment of any medical conditions. Somatic Vision makes no medical claims regarding improvement of any specific conditions. If you have health concerns please ask your doctor before using these products.
